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FAQs


FAQs What is your shipping policy? 

At this time we sell only digital files, so you're going to get an email link, but you can also download all your purchases at any time in your account.  There is a blog post explaining this process.  It's called "Hey Honey Bear, How do I download my design?" or something very much like that. 

What is your return policy? 

We don't offer returns or refunds on digital files.  It's not like you give us a ripped shirt back and we say oh yes, that's a terrible manufacturing defect here's your money. We can't get a file back from you, and unfortunately unscrupulous folks will download a file and ask for a refund and keep using said file, thereby having obtained it for free and here I am just working for air and tears.  If you have an issue with a file, though, contact me somehow (here, email, facebook group, instagram) and I'll do my best to walk you through the issue. Same policy if you double purchase. Talk to me.  This is all stated in each product description, too. 

 

Are you an actual bear? 

No. Regrettably, we are not bears, and we do not have one on premises. Our Honey Bear mascot is the cutest ever. At the time of writing these FAQs we DO have  a couple of pets on site.  A very strange anti-social fish who won't tell us his name. And a cat named Poe.  Poe Dameron. And a wee little dog.

Who is Honey Bear?  

Kimberly. Kimberly Kellum.  At this time she's (me) the only Bear in the house. Working diligently to bring you the most fun embroidery designs you've ever stitched is my full time job.  It's actually more than full time, but I absolutely love creating for you.   Try one of our freebie embroidery designs if you haven't stitched anything from Honey Bear Studio.  Join our facebook group www.facebook.com/groups/honeybearstudio   to get acquainted with the Honey Bear family.  We'd love to have you in the den.  

 

What if my question wasn't answered here?  I don't know what else you'd like to know, but you can ask. 

Feel free to contact us at honey@honeybearstudio.com or join the facebook group.  We're pretty fun.